Customer Experience is the New Marketing.

Customer Experience (CX)

Understanding how your customers view your business and interact with you means you can give them the experience they really want … and have them coming back for more. 

  • Customer journey and process mapping
  • Analysis, improvements, and enhancements
  • Feedback and requirements gathering
  • User acceptance testing (UAT)

Digital Employee Experience (DEx)

Your employees are at the very core of the success of your business. The tools, support, and resources you provide them will make – or break – your business. 

  • Employee systems, support, and process mapping
  • Feedback and requirements gathering
  • Analysis, improvement, and enhancement of systems and support documents
  • Development of employee knowledge base and support materials

Support and Services

I don’t stop when your new system is deployed, your website launched, and your employee knowledge base established. You and your employees will be provided with training and support materials to reference any time.

  • Training and support for your whole team
  • User guides and quick reference guides
  • Best practice content and style guidelines
  • Process and procedures manuals

How Can I Help You Today?

Consulting
Process & Journey Mapping
Support Services
What You’ll Get …

AMAZING work on the [internal portal] content migration. I know you spent your weekend doing this BUT everything went to plan and a big part of that was because of your attention to detail and persistence. Thank you for your passion and enthusiasm for getting things right the first time. Keep smashing it.

Lena Lennartsson
Senior HR Specialist, Telstra Corporation

Thank you for being a general legend, and also being super approachable, an absolute expert on content (and very willing to provide guidance and share your knowledge), and for always helping us deliver to ensure a great customer (employee) experience, even if it means a super-quick turnaround time for you!!!

Hayley Miller
ER Specialist, Corporate Client

I value so much your technical expertise, continued focus on the customer experience & never excepting that nearly or OK is good enough in that context

Carolyn H.
Senior Leader, HR Business Operations