Building the Foundations

for  your business success.

Whether you’re a global corporation or a small-medium enterprise, the success of your business, customer service, and engagement lies in its foundations.

Without a stable base, your business is inefficient and difficult to work with. You’re losing customers before you get them, and you’re losing money. Are you ready for success?

Information Management

Marketing your business and providing exceptional customer service sits in the content you put out, and the information you hold within. Working together, we’ll:

  • Ensure your information can be found, read, and understood
  • Develop robust knowledge bases for your customers and employees
  • Support the customer journey and employee processes
  • Implement knowledge management frameworks, governance, and processes

Content Management

Successful content requires a strong scaffold to engage your customers for the long term. Together, we’ll:

  • Define your content strategy and structure 
  • Develop content management frameworks and governance
  • Implement content administration processes and support
  • Upskill and train your employees in digital content management

Consulting

Support and Services

Developing frameworks and strategies requires a comprehensive understanding of your business and your customers. You’ll be supported in:

  • Identifying your target market and their wants and needs
  • Understanding your customer journey
  • Defining your business processes and technologies used
  • Developing your content and information strategies

Building the scaffolding and framework is just the beginning. Ensuring your employees have the tools and resources that enable them to support the growth of your business is essential. Therefore, you’ll be provided with:

  • Training and support for your employees and teams
  • User guides and quick reference guides 
  • Process and procedures manuals

How Can I Help You Today?

Information Management
Content Management
Training & Support
What You’ll Get …

Thank you Amanda for your constant support with all things SharePoint! I honestly don’t know where I would be without your help and ongoing support over the past 12 months! I really appreciate all the help and guidance you have provided 🙂 You are an absolute gem to this company!

Ashley Fordham
Corporate Client

Amanda, you are always making things easier for online content management. Thanks for always helping out.

Dan L
Program & Project Delivery, Corporate Client

Thank you Amanda for creating the new webform for our resourcing function. Your knowledge and expertise certainly helped make the process simple. Thank you again!

Bec H.
Senior Project Manager, Corporate Client