Specialising in:
 Digital and Website Content | User Experience (UX) | Technical and Business Writing | Knowledge and Content Management 

Be the business customers LOVE ...

Digital & Website Copy

Digital, Internet & Intranet Sites

Clear. Concise. Compelling.

Creating clear, concise copy that is directly relevant to your audience is essential to cut through the noise and have your customers coming back for more.

Are you conversing with your customers? Or are you just talking at them?

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Digital UX Specialist

User Friendly Websites & Intranets

Not Just a Pretty Face

Exceptional customer service lies in foundations of great systems, seamless processes, and brilliant content.

It’s time to up your game. Let’s not just create an amazing digital experience for your customers; let’s take it well beyond the screen and deep into exceptional customer service.

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Business & Technical Writing

Procedures, Manuals, Documentation

Improve Productivity. Increase Profit.

Exceptional customer service, increased income, and reduced inefficiency sits with the support and resources you provide your employees.

Give them the tools they need to support you in your business growth and you’re guaranteed to succeed.

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Knowledge & Content Management

Frameworks, Strategy & Governance

Leverage Your Mind

You and your employees have a wealth of information and knowledge inside your heads which, when released into the world, will improve your customer service, increase productivity and performance, and help your business thrive.

Give it structure, make it available, and see where it will take you.

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Stuff I've Done

Career highlights, key achievements, successes ...

Client Feedback

  • Amanda, you are always making things easier for online content management. Thanks for always helping out.

    Program Delivery Specialist, Corporate Client
  • Thank you Amanda for your constant support with all things SharePoint! I honestly don’t know where I would be without your help and ongoing support over the past 12 months! I really appreciate all the help and guidance you have provided 🙂 You are an absolute gem to this company!

    Ashley Fordham
    Business Specialist, Corporate Client
  • Thank you for your help in pulling together the learning intranet page that is now live! Awesome work.

    Senior Learning Specialist, Corporate Client
  • AMAZING work on the [internal HR portal] content migration. I know you spent your weekend doing this BUT everything went to plan and a big part of that was because of your attention to detail and persistence. Thank you for you passion and enthusiasm for getting things right the first time. Keep smashing it

    Lena Lennartsson
    Senior HR Comms Specialist, Telstra Corporation
  • Thank you for being a general legend, but also being super approachable, an absolute expert on content (and very willing to provide guidance and share your knowledge), and for always helping us deliver to ensure a great customer (employee) experience, even if it means a super-quick turnaround time for you!!!

    Hayley Miller
    ER Specialist, Corporate Client
  • Well done on the delivery of the Parental Leave site. You’ve worked hard to develop the content with the user in mind, removing jargon and ensuring that people will understand. Plus it looks lovely and the stakeholders are happy too!

    Lena Lennartsson
    Senior HR Specialist, Telstra Corporation
  • Thanks Amanda for your amazingly fast turnaround for an urgent request when I didn’t know who else to ask!

    SME Client
  • Thanks for helping out our team with our Sharepoint / MS Teams journey. You just made it look so easy!

    Vince A
    Remuneration Specialist, Corporate Client
  • I value so much your technical expertise, continued focus on the customer experience & never excepting that nearly or OK is good enough in that context. By hearing your concern, passion and knowledge of an issue on Friday, uncovered a privacy issue that had implications outside of us. Thank you

    Senior Specialist, Business Operations, Corporate Client
  • Just wanted to say a big thank you for your fantastic work on the industrial Action intranet site and for being so accommodating of our numerous and last minute requests! You’re always a pleasure to work with, but we have all particularly appreciated your help this last week while we get the site up and running. It is great to be able to trust requests will be actioned even when timeframes are short. Thank you so much Amanda!

    Monica Schulz
    ER & Policy Specialist, Corporate Client
  • Thank you for taking the time to help (and reassure!) me and stepping in to get some changes moving – your advice and time is always greatly appreciated!

    E. Peace
    Remuneration Specialist
  • Amanda has again come to the rescue and help Maria and myself set up our new SharePoint site for each of our areas. Amanda again made the complex simple (and dealing with me it has to be really simple) and made it fun and interactive along the way. Amanda made it a real collaborative approach with Maria and I – as we both have similar but different areas to cover – and Amanda made that easy. The end product was on mark!

    Troy P.
    Senior Finance Specialist, Corporate Client
  • Thank you so much for all the support you have provided me with our website platform and site. I know I can always rely on you if I have any issues and you always have the time to teach me 🙂 – Thanks again!

    E. Martin
    SME Client
  • Amanda helped us get some info for a large number of employees from the back end of the system due to a problem in a very timely manner to ensure that we could get necessary info to the supplier. THANKS HEAPS for your help.

    Employee Rewards & Benefits Specialist, Corporate Client
  • Thanks for all your assistance with updating [intranet site] for the launch of our new employee recognition platform. Greatly appreciated by the whole project team.

    Andrew Fox
    Senior Performance & Rewards Specialist, Corporate Client
  • Thanks for all your help and support to build the new [redacted] portal. It is a big win for making the complex simple. Thanks, Kate

    Katie S
    Careers & Recruitment Specialist - Graduate Program, Corporate Client
  • Thanks Amanda for all your help in getting to know the functionality of of our technology and systems, and then setting everything up for me. Wouldn’t have been able to get everything ready to go so quickly without you!

    Recruitment Specialist, Corporate Client
  • Thank you Amanda for creating the new webform for our resourcing function. Your knowledge and expertise certainly helped make the process simple. Thank you again!

    Bec H.
    Senior Project Manager, Corporate Client
  • Thank you for all of your hard work on the employee recognition content. You had a tight timeframe and you worked hard on not only getting the content done, but re-working it and making it amazing. You are ‘Appreciated’ 🙂

    Lena L
    Digital Comms & Channel Management Lead, Telstra Corporation

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